facebook tracking

Junior Customer Success Agent

Scroll to content

Centra is looking for a full-time Customer success agent to join our Wroclaw team in an exciting and expansive time in the company.

Centra is an industry leading, B2B and D2C e-commerce platform for original fashion and lifestyle brands. We are a powerful and technical platform, loaded with features and technology for brands that run a global e-commerce operation, and currently serve as the backbone of e-commerce operations for over 115+ brands from Scandinavia and the world.

Your main responsibility will be to deliver support, guidance and world class service to our industry leading clients within fashion and lifestyle. You will play a crucial role in elevating Centra and Centras’ customer satisfaction to new levels.

As the voice of Centra, it will be your support and guidance that keeps our clients happy - and their businesses successful. You will also be the link of feedback from our clients, which makes you an important part of helping us grow and develop our platform as we take the digital commerce revolution to new levels.

You are a positive and tech-savvy problem solver that sees solutions and possibilities where others see problems.


To excel at this position, you will need to

  • Be fluent in written and spoken English. If you know Swedish, that’s a plus
  • Possess excellent communication skills
  • Have the ability to work and thrive in a team environment
  • Be creative, detail-oriented, and always finish the tasks you start
  • Be tech-savvy and/or have an interest in IT-systems and ecommerce
  • Be a pedagogic person with a patient approach to guiding our clients through the complexities of an advanced ecommerce system
  • Work together with a senior support team and follow through with proactive communication to bring issues to an end
  • Go out of your way to help others and pride yourself on providing nothing but the best customer service
  • Be inherently positive. Where others see problems, you see solutions and possibilities.
  • Have an analytical mindset
  • Enjoy a real challenge - such as inbox zero
  • Be a peoples person that loves communicating - be it via email, phone, or in person


Your main responsibilities will be

  • To improve our ways of working and develop new methods - we can always get better!
  • Deliver a world class customer experience through our different channels e.g. phone, email and our help desk center
  • Build and maintain relationships with our customers


What you can expect from us

  • Attractive salary based on your skills, experience and potential
  • The opportunity to develop your skills by working with strong international brands on innovative projects
  • Working with your choice of equipment
  • A budget to participate in educational programs, conferences and meet-ups
  • Flexible, unique, informal atmosphere with lots of positive vibes
  • Support from experienced and helpful co-workers
  • Beautiful office locations in the city center of Wroclaw, and in a marina on a green island in the center of Stockholm (and the opportunity to visit both locations)

Or, know someone who would be a perfect fit? Let them know!

Wrocław

plac Jana Pawła II 14
50-043 Wrocław Directions wroclaw@centra.com +48 576 079 692

There are many reasons to enjoy work at Centra

  • Grow fast

    Deep-rooted technology culture, personal development planning, coaching and mentoring, conferences and meet-ups (we like to host them)

  • Have fun

    Tech company culture. Expect hackaton Fridays, BBQ evenings, ping-pong tournaments and social events. No cubicles and an open environment

  • Get rich

    If you invest your time with us, we want to pay a good dividend. We offer the opportunity to be part of a really great journey as we grow

We care

We offer an inclusive non-hierarchical organization, in which diversity and equality are valued, and in which everyone’s opinion matters. We care about each other a lot, and together ensure everyone develops at a high pace, grows and learns new skills. And while we are very professional and fully committed to delivering the very best we can, we ALWAYS make sure we have fun together. 

Already working at Centra?

Let’s recruit together and find your next colleague.

email
@centra.com
  • Anna M.
  • Arek O.
  • Christina C.
  • Daniel D.
  • Frans R.
  • Jagoda P.
  • Jarek F.
  • Jenna H.
  • Jennifer H.
  • Johan H.
Teamtailor

Applicant tracking system by Teamtailor