Client Experience Associate
Centra is looking for a full-time Client Experience Associate to join our team in Wroclaw Poland. This is an exciting and expansive time for the team and for our organization as a whole!
Centra is an industry-leading, B2B and D2C e-commerce platform for original fashion and lifestyle brands. Centra is a powerful and technical platform, loaded with features and scalability is built in so it's perfect for brands that run global e-commerce operations. We currently serve as the backbone of e-commerce operations for over 170 brands based in Scandinavia, Europe and the rest of the world and we're growing more than ever.
Our Client Experience Team is tasked with delivering fast and accurate platform support, guidance and advice to our industry leading clients in fashion and lifestyle.
In this role you'll play a crucial role in supporting the growth and success of both Centra and our clients. You'll be the voice of Centra and simultaneously of our clients, providing feedback and advising on trends. As part of our Client & Partner Success Team you'll help us develop our platform with our clients in focus, as we take the digital commerce revolution to new levels.
In this role you'll need to be a positive and tech-savvy problem solver that sees solutions and possibilities where others see problems.
You should also
Be fluent in written and spoken English. If you know any other major European language that’s a plus.
Possess excellent communication skills
Have the ability to work and thrive in a team environment
Be creative, detail-oriented, and always finish the tasks you start
Be tech-savvy and/or have an interest in IT-systems and e-commerce
Be a pedagogic person with a patient approach to guiding our clients through the complexities of an advanced e-commerce system
Work together with a Client Success Team and follow through with proactive communication to bring issues to an end
Go out of your way to help others and pride yourself on providing nothing but the best customer service
Be inherently positive. Where others see problems, you see solutions and possibilities
Have an analytical mindset
Be a peoples person that loves communicating - be it via email, phone, or in person
Your main responsibilities will be
To improve our ways of working and develop new methods - we can always get better!
Deliver a world class customer experience through our different channels e.g. phone, email and our help desk center
Build and maintain relationships with our customers
Our benefits
Luxmed medical insurance plan to keep you healthy
Sport card and a pack of fitness buddies to join you on your journey to getting fit and strong
Body-healing massages in the office
Set of cutting-edge equipment (MacBook Pro, AirPods and other)
Self-development
A non-hierarchical work-environment where you’ll have a lot of impact and space for growth
A budget for participating in educational programs, meet-ups, and other events related to your profession
Feel at home
Casual dress atmosphere. Wear whatever makes you feel good
At Centra, we believe that you should always feel welcome. No matter who you are, we are committed to fostering an inclusive environment for all colleagues
We love animals, so from time to time you can also take your animal companion to the office
Regular table football tournaments and lunch break face-offs
Team-building events and friendly afterworks
Comfortable office in the city center with a chill room, ping pong table, boxing bag, table football, and more :)
And, in case you asked, every day is a fruit Thursday at Centra 🍇 🍈 🍉 🍊 🍋 🍌
Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.
- Department
- Customer & Partner Success Team
- Locations
- Wrocław
- Remote status
- Hybrid Remote
Wrocław
Life at Centra
Our goal is to foster a work environment where all employees feel valued, motivated, and fulfilled. We keep the hierarchy flat and the employee perks on point so our teammates stay driven, bright-eyed and ready to take on new challenges every day.
About Centra
We’re a fast-growing, equal opportunity company on a mission to help brands accelerate globally through our advanced e-commerce platform.
Client Experience Associate
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