E-commerce & Client Success Manager
This is a fantastic opportunity to join a team at an exciting crossroads, our industry is booming and this a role that is well placed to develop your career. Centra believes in growth through CS!
Introducing Centra and the E-commerce & Client Success Manager role
Centra is a B2B SaaS startup, offering e-commerce software focused on brands in the fashion and lifestyle segments. Centra has a market leading position within its niche on the Nordic market, and many customers outside the Nordics. We’re now looking to accelerate the global expansion and become the market leader in several other countries.
We’ve built our software to be the very best in the world and we build our team around that same idea. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America, and Asia.
We are recruiting an E-commerce & Success Manager
Centra continues to grow rapidly and our Client & Partner Success department needs to add an E-Commerce & Success Manager to our team. The department is responsible for the overall growth and success of Centra’s clients and partners. In this role, you’ll play key role in delivering on that promise.
Who we are looking for
We’re looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.
This role is a fantastic opportunity to grow but it is also a demanding one from the start and you’ll need the below to be successful:
Working knowhow of consumer e-tail and e-commerce infrastructure
Solid experience in leadership-level digital IT management consultancy
At least 3 years of experience in eCom Team, or in close proximity to, e-commerce technologies and workflows
Be very technically minded and solution orientated
Have great business acumen, both strategically and in operations
Strong analytical, mathematical, and creative problem-solving skills
Individual drive, and a self-starter mentality
Multiparty communication, delegation and organisation
Excellent consultative and value-driven communication skills
Individual drive, and an entrepreneurial approach to business development
Both written and verbal Swedish and English at the native or business level - extra languages are a big plus!
Able to travel periodically
Your Role
As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients and the overall success of our relationship with each.
You’ll combine your extensive e-commerce know-how with analysis, Centra platform usage, tooling and CS playbooks to advise clients and foster a relationship focused on both commercial and operations success.
As the client's voice at Centra, you’ll also play a crucial role as a prominent product roadmap stakeholder and contributor.
Our CSM team leverages in-person meetings, events, webinars, and video to communicate with clients in the place and time that creates the most value so you'll be contributing to, and facilitating, thought leadership materials, knowledge base articles, 1-to-many events and client success content in this role too.
Here are some important goals and KPI's our CSM's are responsible for:
High net client and revenue retention
Churn mitigation and save rates
Contract expansion
High CES and NPS scores
QBR / HBR / YBR account saturation
High CRM data quality
What you can expect from us
Headless e-commerce platform for fashion & lifestyle brands
A portfolio of clients including some of the most renowned fashion brands in Europe
Compensation and benefits
Attractive compensation package
Sport co-financing and a pack of fitness buddies to join you on your journey to getting fit and strong
Self-development
A team where you can run your own projects and be trusted with your work
A non-hierarchical work environment where you’ll have a lot of impact and space for growth
An individual budget for participating in educational programs, meet-ups, and other events related to your profession
Feel at home
- Casual dress code. Wear whatever makes you feel good, but we love fashion.
- At Centra, we believe that you should always feel welcome. No matter who you are, we are committed to fostering an inclusive environment for all colleagues
- And, in case you asked, every day is a "fruit Thursday" at Centra 🍈 🍉 🍊 🍋 🍌
Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.
- Department
- Customer & Partner Success Team
- Locations
- Stockholm, Wrocław
- Remote status
- Hybrid Remote
Life at Centra
Our goal is to foster a work environment where all employees feel valued, motivated, and fulfilled. We keep the hierarchy flat and the employee perks on point so our teammates stay driven, bright-eyed and ready to take on new challenges every day.
About Centra
We’re a fast-growing, equal opportunity company on a mission to help brands accelerate globally through our advanced e-commerce platform.
E-commerce & Client Success Manager
This is a fantastic opportunity to join a team at an exciting crossroads, our industry is booming and this a role that is well placed to develop your career. Centra believes in growth through CS!
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